Dan Olsen is a product management expert and author of The Lean Product Playbook. I believe some of the conference workshops have already sold out, so if you might be going, please sign up soon! That book does a great job of providing a foundation and overview. Three days for the price of two! If you’re around Melbourne at the end of next month, please sign up for the workshop! Interviewing Users provides invaluable interviewing techniques and tools that enable you to conduct informative interviews with anyone. Right now they are offering 100 registrations at a sneak-preview price of $1349. A BoS Online Masterclass with Steve Portigal - 6th & 8th October 2020. Based in Silicon Valley, Dan helps CEOs and product leaders build better products and stronger product teams as a hands-on consultant, trainer, and coach. My session will be pretty similar to the recent Rosenfeld Media workshop in Seattle, which was pretty well received If you haven’t registered yet, you can use the code STEVEP for $300 off the whole conference, or $50 of a single day. Which felt like an eternity, especially when done a second time. Interviewing users is undeniably one of the most valuable user research tools. He is the author of Interviewing Users: How to Uncover Compelling Insights. Follow Published on Apr 10, 2018. The experience was a compelling one for all of us. Brian Pagán – Chairman. edition steve portigal, student solutions manual for mathematics for elementary school teachers, world war ii german womens auxiliary services men at arms, repair manual for heidelberg printing machine, new holland mh4 6 mhplusc excavator service repair manual, unlocking your family patterns finding freedom from a hurtful past by carder Don’t try to make anything happen, just get some marks down. Even that simple and silly activity produced a lot of powerful reflection. At the risk of sounding like Yoda, presence is tied to self-knowing. An excellent documentary about the show is reviewed here. Steve Portigal: Hey, and here we are with another episode of Dollars to Donuts, the podcast where I talk to the people who are leading user research in their organization. I’ve been iterating this workshop for the past 18 months and have been very impressed with the people who have come and worked hard to assess their own goals and to work together to design processes, tools and habits for themselves and each other in order to improve those soft skills. Steve Portigal helps companies to plan strategically for user research and to unlock their team’s research super powers He is principal of Portigal Consulting, author of Interviewing Users: How To Uncover Compelling Insights and host of the Dollars to Donuts podcast.He makes his home in the San Francisco Bay Area where there’s always a new ramen restaurant to check out. 9 min read. If you're entering the world of user testing, I suggest first reading Rocket Surgery Made Easy by Steve Krug. Multi-day discounts You can take all three workshops in DC or Seattle for just $995 (early registration). Steve speaks regularly at design events (IDSA, IXDA, interaction09, etc. Steve is the Principal at Portigal Consulting LLC – a consultancy that helps companies discover and act on new insights about their customers and themselves. Steve is an avid photographer who has a Museum of Foreign Grocery Products in his home. We additionally give variant types and also type of the books to browse. We were all strangers and the experience was amazing. They are (as of this posting) down to 79 sneak-spots, after that it goes up $300. I started with reading Interviewing Users by Steve Portigal. Below are the slides and video from an earlier talks. I just taught a public workshop in New York City about user research, organized by Rosenfeld Media. About Steve. It will unconditionally ease you to look guide interviewing users how to uncover compelling insights kindle edition steve portigal as you such as. Some people laughed, some people looked away. Steve Portigal will teach Interviewing Users: Spinning Data into Gold in Seattle (September 28). Interviewing Users: How to Uncover Compelling Insights by Steve Portigal digs into the world of market research and ethnography. Along the way you'll learn how to develop your skills, join the research community, build your research portfolio, write your UX resume, … Steve’s Workshop – “Well, we’ve done all this research, now what?” FULL We’re living large! Workshop facilitators; Steve Portigal. boston, conference, field research, interviewing, observation, synthesis, techniques, ui16, uie, user research, workshop. He also wrote Doorbells, Danger, and Dead Batteries: User Research War Stories. My consulting projects range from weekly coaching to intensive multi-month engagements. His book compiles the insights he has gained from decades of conducting ethnographic research into a highly accessible, informative, and thought-provoking guide. This is why we offer the book compilations in this website. Some people paid attention to their breathing, the noises outside. During our “Ask Me Anything” with Steve Portigal, author of Interviewing Users and Doorbells, Danger, and Dead Batteries, we touched on subjects ranging from how to handle difficult clients, Steve’s favorite band, and his recommended reading, to dealing with “heavy topics” in interviews and how to improve your skills. Early registration (with a decent discount) ends September 9. Helping teams to strategically plan for user research. Steve is an avid photographer who has a Museum of Foreign Grocery Products in his home. Steve Portigal helps companies to think and act strategically when innovating with user insights. October 13 & 15. The notion of presence is a critical idea for those of us in user experience. Product updates, Reframer, Usability testing. I’ll be presenting a full-day workshop on Immersive Field Research Techniques at User Interface 16 this November in Boston. ... business of software, masterclass, remote workshop, user research. As part of the Rosenfeld Media UX Workshops Fall 2011 Tour, I’ll be leading a full-day workshop – Interviewing Users: Spinning Data into Gold. Interviewing Users: How to Uncover Compelling Insights by Steve Portigal digs into the world of market research and ethnography. The inaugural edition (2005) was originally organized by BNIC. Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. Interviewing users is undeniably one of the most valuable and commonly used user research tools. Product updates, Reframer, Usability testing. 20 UX research (+design) tips for 2020. You can reflect on how it felt to “draw” this way and how you feel about your output. I’ll be in Melbourne next month as part of UX Australia, leading my Soft Skills Are Hard workshop. This activity comes from the performance artist Marina Abramovic’s The Artist is Present, a show at MoMA where as part of a retrospective of her career she performed a new piece where she sat silently facing individual museum-goers, all day, day after day, for several months. Yet these interactions with others are really about ourselves, what’s inside us, who we are. In this workshop we will delve into the concepts of … Move quickly and aim to have the sentences the group creates come out almost as quickly as if one person was speaking. That is how one of the other speakers described it and I think he was bang on. We will review different types of questions, and why you need to have a range of question types. Steve Portigal, a fixture on the design research scene and founder of Portigal Consulting, has written a new book titled Interviewing Users. It can be something big or something small. Among the concepts the teams played with was a giant robotic sheep that would provide shade. Steve Portigal is the founder of Portigal Consulting, a bite-sized Bay Area firm that helps clients to discover and act on new insights about themselves and their customers. He is principal of Portigal Consulting and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. Masterclass: We’ve done all this user research, now what. I gave an updated version of “Well, We’ve Done All This Research, Now What?” where we did a brief observation of the area around the venue and then developed concepts that spoke to the needs we uncovered. Attendees were supposed to trade cards until they got a complete set. Broadcast live streaming video on Ustream Note: the talk itself starts around 30:00, development, growth, interaction 15, soft skills, workshop. That book does a great job of providing a foundation and overview. Their knees shouldn’t be touching but they should be close. Steve Portigal. In my workshops on soft skills, I’ve adopted this warm-up because it often happens that the kinds of things people share as their super-powers are indeed soft skills. Don’t throw all your story elements in at once, and try to look for the ending to the story. Something that is dangerous, immoral, bad for business. About Steve. About. Web usability is basically the ease of use of a website. Steve Portigal When somebody should go to the book stores, search establishment by shop, shelf by shelf, it is truly problematic. Working with a partner, share something you are worried about. 3 min read. But worry takes you away from the present moment, into the future when some unwanted consequence may occur. Steve Portigal, Consultant, Author and Workshop Leader. – Steve Portigal, “Interviewing Users: How to Uncover Compelling Insights” Interviews are an essential part of UX research, aimed at learning and deeply understanding others. How to create a UX research plan. Questions? Entitled Soft Skills Are Hard, it’s a deeper-dive that build the interactive talks I’ve done recently that focus on developing the interpersonal, creative, and cognitive skill sets that are essential in innovative work cultures. Who is this book for? Interviewing is a foundational user research tool that people assume they already possess. It’s best not to over-constrain what constitutes a super-power. He is the author of Interviewing Users: How to Uncover Compelling Insights and recently Doorbells, Danger, … Steve Portigal is the founder of Portigal Consulting, a bite-sized Bay Area firm that helps clients to discover and act on new insights about themselves and their customers. That book does a great job of providing a foundation and overview. Most people think they can do interviews. That book does a great job of providing a foundation and overview. He writes regularly for interactions magazine, Core77, and the Portigal Consulting blog, All This ChittahChattah. Sketchnotes from LiveSketching.com, Per Axbom, and Francis Rowland. Get in a circle. It can be a positive way to see all the things that people are good at (actually great at!). Most people had a strong sense of discomfort – this was an incredibly intimate thing to do with someone let along with someone we did not know. Follow Published on Jun 3, 2016. The organizers of the conference may have contributed to this; in each attendee packet was a poster showing a funny if awkward scene with cartoon representations of all the different speakers, as well as a set of cards for one of the speakers. But you can use this to go in a number of different directions. After the exercise, we were asked to describe the experience. Steve Portigal will explore the importance of rapport-building, offer new listening techniques and review different types of questions and question types. One day of short talks: This is where you’ll discover the latest UX ideas and techniques from each of our expert speakers. What was it like to do this? Steve Portigal is the founder of Portigal Consulting, a boutique firm that brings together user research, design and business strategy.Portigal Consulting helps clients to discover and act on new insights about themselves and their customers. Qualitative research, Quantitative research, ResearchOps, UX. I’ll offer the scenario where colony collapse disorder has disrupted the food supply enough that children aren’t getting enough sugar through regular sources and breakfast candy is the result. conflicting meetings?) Steve’s Workshop – “Well, we’ve done all this research, now what?” FULL He’s also the founder of Portigal Consulting, where his work has informed the development of dozens of products and services. In the next larger system, the lens of the two loops model may reveal a way to … I can not wait to do this workshop again (so hopefully someone will arrange for that to happen before too long). Connecting The Play of Improv with The Work of Ethnographic Research Steve Portigal ICSID/IDSA Connecting 07 October 19, 2007 Connecting the Play of Improv with the Work of Ethnographic Research 1 ; This Talk An (quick) exploration of the connections between two very different tools (improv and ethnography) – Also available as a half-day workshop – Google “portigal improv … Join me for Immersive Field Research Techniques coming up November 7 in Boston at User Interface 16. Kitchen! Yet sometimes we forget that it’s a skill we need to learn, because ... 1 Interviewing Users Steve Portigal www.portigal.com Uncovering Compelling Insights 2. He is the author of Interviewing Users: How to Uncover Compelling Insights and recently Doorbells, Danger, … The original CanUX events were created and organized by nForm. Steve Portigal is the founder of Portigal Consulting. Everyone can ask questions, right? I nicked this exercise from Marissa Louie who used it as a way to kick-off a talk. Based outside of San Francisco, he conducted research with thoracic surgeons, families eating breakfast, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. We also explored how reframing (especially bad ideas into good ones; something I deal with more extensively in The Power of Bad Ideas) can help with keeping us in the moment and not letting catastrophizing whisk us away. Steve Portigal is a true user research pioneer. UX research shouldn’t focus on problems, but rather on people. Bonus: the event will held at the amazing Seattle Central Library! Professor of digital transformation design, academic lead connected futures. Doorbells, Danger, and Dead Batteries: User Research War Stories. Have Steve teach a workshop. Per Axbom took a series sketchnotes during the session and kindly posted all of them here. In his Business of Software Masterclass, Steve Portigal, one of the world’s leading user researchers, will offer a highly actionable and interactive session that will walk you through the critical steps involved in using customer interviews to understand what users really want from your product. If you are doing the game in a larger group, you can make a semi-circle so that the everyone is facing out to the rest of the group. This webinar is based on a workshop that I’ve led in Savannah, Atlanta, Hong Kong, Portland, Vancouver, and San Francisco, among other many other places. A BoS Online Masterclass with Steve Portigal - 13th & 15th October 2020. We’ll try some practice exercises for improving your own interviewing skills. On the second sticky note, design the circumstances whereby the bad idea you’ve received becomes a good idea. I’ve adapted the workshop to suit the webinar format and added a bunch of new content based on what I’ve observed working (or not working) in the workshops, not to mention some of the latest techniques we’re using in our work. In this day-long session, we’ll focus on the importance of rapport-building and listening and look at techniques for both. “Steve Portigal’s workshop on ethnographic research has introduced our designers to valuable tools for understanding our global customers. If you're entering the world of user testing, I suggest first reading Rocket Surgery Made Easy by Steve Krug. Now it’s Australia’s turn. Learn More. They may seem straightforward, but skillfully talking to people requires deliberate practice and fine-tuning over time. Steve has 3 jobs listed on their profile. Complete conference materials: We’ll send you the PDFs of every session and workshop just before you leave for the conference. Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Over the past 20 years, he has interviewed hundreds of people, including families eating breakfast, hotel maintenance staff, architects, radiologists, home-automation enthusiasts, credit-default swap traders, and rock musicians. CanUX was an intimate affair, shaped as a combination of workshops and a retreat, taking place at the reclusive Banff Centre in Banff, AB. You can also read more about presence in an article I co-wrote about noticing. My favorite takeaway: be comfortable with silence. This workshop is an evolution of something I’ve been teaching for a number of years (and continue to refine). This practical book will teach you how to translate your past experiences and frame yourself as a budding researcher. Another year is speeding towards its conclusion and we wanted to share our highlights for 2011. Or it might look like something. The first person acknowledges that yes, it is. Steve Portigal, Consultant, Author and Workshop Leader. Interviewing Users: How to Uncover Compelling Insights, Doorbells, Danger, and Dead Batteries: User Research War Stories, Masterclass: User Research – Uncovering compelling insights through interviews. Steve speaks regularly at design events (IDSA, IXDA, interaction09, etc. 3 min read. You can check it out here. UX research shouldn’t focus on problems, but rather on people. I look forward to seeing you there! (Side note: amusing to see the consistent use of the presenter caricature. The notion of presence is a critical idea for those of us in user experience. If you're entering the world of user testing, I suggest first reading Rocket Surgery Made Easy by Steve Krug. As with many improv games, get three suggestions from the audience. LIMITED TO 12 ATTENDEES. You might ask for a proper name, the name of a place, a household object, something you might find in a purse, etc. I often give the example of “candy for breakfast.”. Don’t take too long, but try to think about when the doodle is done. My favorite takeaway: be comfortable with silence. This practical book will teach you how to translate your past experiences and frame yourself as a budding researcher. Check out summaries from 2010, 2009 and 2008. all this chittahchattah, blogging, customers, design, history, observation, patterns, portigal consulting, presentation, reflection, summary, themes, travel, umbrage, users, workshop, year. I put together a reading list with various podcasts, websites, articles and more. About Steve. On February 9 I’ll be teaching a new workshop at Interaction 15 in San Francisco. This simple exercise uncovers a lot of complex individual stuff. Christina Wodtke does a variation where people, in pairs, ask each other for stories about an experience or accomplishment they are proud of, and then tell that person what they think their super-power is. Steve Portigal helps companies to think and act strategically when innovating with user insights. Steve Portigal is a consultant who helps companies to think and act strategically when innovating with user insights. Workshop concepts will be illustrated via real world case studies and class exercises. Edition Steve Portigal countless books interviewing users how to uncover compelling insights kindle edition steve portigal and collections to check out. Without debriefing or discussing, everyone stands up and moves around for a moment to “shake it off” and then sits down to resume for an additional 60 seconds. Interviewing Users: How to Uncover Compelling Insights by Steve Portigal digs into the world of market research and ethnography. Professor Karen Cham FRSA. Konrad Sauer even shared some of his experience in a blog post: Steve then asked us to turn to the person beside us and for 30 seconds, stare into the other persons eyes. Doorbells, Danger, and Dead Batteries examines the bizarre, comic, tragic, and generally astonishing experiences that researchers have out in the field. I have since learned that you can find versions of this exercise in dance and in couples therapy. – Steve Portigal Steve’s thoughts align with those of Boon Yew Chew who argues planning must fit into culture to gain credibility and momentum, but that lean design may fail to scale. 9-11am PT / 12pm-2pm ET / 5-7pm BST, 13 & 15 October. We doubled our office space, taking over an adjacent space that opened up in our complex. It was very cool. Really nostalgic? When I’ve led a group through this exercise, some people made it a silly activity (“I’m worried about vampires”), others felt that the response wasn’t sufficient to mollify the concerns they had just given voice to and reported feeling worse, others felt that just expressing the worry gave them some relief, others felt like the exchange was calming. Usability testing with Optimal Workshop. View Steve Portigal’s profile on LinkedIn, the world's largest professional community. Author Steve Portigal covers how to build rapport with your participants and the art of immersing yourself in how other people see the world – both key skills for interviewers! It doesn’t have to be a direct swap, as long as everyone has someone else’s bad idea. The following is a dialogue between Steve Portigal and Dan Soltzberg about the importance of being aware and the advantages of tapping into your “super-noticing power” in practicing design and specifically in user research. Have people share the idea they were given and the way they successfully reframed it. I’ll be presenting my webinar User Research Analysis: You’ve Done All This Research, Now What on Thursday, April 7. Along the way you'll learn how to develop your skills, join the research community, build your research portfolio, write your UX resume, … … In this workshop, you’ll tap into a new level of personal authenticity to unlock a powerful boon. Interviewing Users ‹#› Portigal Click to edit Master title style Portigal Consulting www.portigal.com @steveportigal steve@portigal.com +1-415-894-2001 Thank you! What did you observe when you were watching? Today We’ve listened a great Steve Portigal’s webcast from O’Reilly. He writes regularly for interactions magazine, Core77, and the Portigal Consulting blog, All This ChittahChattah. I’m always hearing from people who are interested but who aren’t in those cities at those times, but with a webinar, anyone anywhere can participate. I gave a short presentation on the final day of the conference, exploring the power of user research not only to uncover data that drives product development but to change the way an organization thinks about it’s customers and itself. Then switch roles and repeat the exercise. Through a homework exercise and a field trip during the workshop, we’ll also practice observation of users in an environment. LIMITED TO 12 ATTENDEES. One new thing I learned today is…48 - #DeepDive Steve Portigal @steveportigal Click to edit Master title style Thank you! This is a highly interactive workshop filled with real-life examples and exercises so that you can feel confident applying your new skills immediately after the workshop. I run different types of workshops with clients and at events and have built up a number of different activities that invite the participants to have a novel moment and then reflect on it to reveal something potentially profound. On the first sticky note, write or draw the worst idea for a product or service. 12 min read. Couch! We’ve looked at literally hundreds of soft skills, such as, For the areas that people find most relevant, they’ve developed a set of best practices to help improve that skill. analysis, boston, conference, data, design, discount, field research, observation, opportunity, synthesis, ui16, uie, workshop. Yet sometimes we forget that it’s a skill we need to learn, because: Without good interviewing skills, research results may be inaccurate or reveal nothing new, suggesting the wrong design or business responses, or they may miss the crucial nuance that points to innovative breakthrough opportunities. Throughout the rest of the conference, whenever our eyes re-connected, it felt like seeing a very old friend again and there was a an immediate re-connection. At the risk of sounding like Yoda, presence is tied to self-knowing. Steve Portigal is an experienced user researcher who helps companies harness the strategic power of insights. Make a scrawl or a squiggle. Steve Portigal: Howdy, and here we are with another episode of Dollars to Donuts, the podcast where I talk to the people who are leading user research in their organization. Business of Software USA – Understanding Users (breakout) September 21, Masterclass: User Research – Uncovering compelling insights through interviews October 6 & 8, Masterclass: We’ve done all this user research, now what? He is principal of Portigal Consulting and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories. Now look at what you’ve got and try to create something out of it. Let’s explore how to work together! Goodreads link; Usability testing. We have launched the, Julie and Steve wrote several columns for, Steve was interviewed about the future of reading and digital books for, Steve shared photographic observations from, Julie and Steve were out and about in New York (. Steve Portigal. 20 UX research (+design) tips for 2020. Interviewing is undeniably one of the most valuable and commonly used user research tools. The workshop will focus on identifying individually relevant skills and creating an action plan to strengthen them. During ten years of writing, lecturing and coaching on “interviewing users”, many of the questions that Steve Portigal receives are about controlling or influencing another person’s behavior. The people in the circle are to tell a story (incorporating those elements). Tamara is heading to Phoenix later this week to facilitate for social good at the, We shared ours, will you share yours? interviewing users how to uncover compelling insights kindle edition steve portigal is available in 9-11am PT / 12pm-2pm ET / 5-7pm BST, 6 & 8 October. 12 min read. That’s it – all we did was a series of saying “yes” to other ideas; ideas we couldn’t plan for. Australia, brisbane, interviewing, user experience, workshop. One trick is for everyone to be ready to start a new sentence. This isn’t about producing something good, artistic, or even visually pleasing. Everyone in the group was crazy brave and willing to try anything I asked of them, and even better was willing to really share honestly what these exercises revealed for them. Steve Portigal. This session will explore other contextual research methods that can be built on top of interviewing in a seamless way. Steve Portigal helps companies to think and act strategically when innovating with user insights. This interactive workshop will give you the skills to create a survey that really works. If you are registered for Interaction 15, you can sign up here. What were you thinking when you were playing? But we all observed that we had made a much deeper connection to that person sitting across from us. I’ve written my current favorites, but welcome suggestions, additions, requests for clarification, and so on. When starting out a group session, everyone introduces themselves in turn, with their name and their super-power. ... As a reminder, my public workshop Fundamentals of Interviewing Users is happening September 13th in San Francisco. Finally, I’ve embedded the slides below (although they are really only a pointer to the experience we all shared together). Workshops. Design, Research strategy, UX, UX design. He is principal of Portigal Consulting, and the author of two books: The classic Interviewing Users: How To Uncover Compelling Insights and new, Doorbells, Danger, and Dead Batteries: User Research War Stories.He’s also the host of the Dollars to Donuts podcast, where he … This is an improv game played with 6 – 8 people. And just for fun, you can see some hilarious improv anti-patterns in this clip. In the past 15 years Steve has interviewed families eating breakfast, rock musicians, credit-default swap traders, and radiologists. Oliver Sacks wrote a terrific and touching essay about his own impending death from cancer. Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. Then you can focus on insights and not note-taking. Interviewing Users: How to Uncover Compelling Insights, I nicked this exercise from Marissa Louie, Broadcast live streaming video on Ustream, Immersive field techniques: Interviewing and observing for user research. Close your eyes – or look away – and move the pen. Yet, sometimes we forget that it's a skill we need to learn, because: ... 1 How to Interview Users to Uncover Insights Steve Portigal @steveportigal 2. Unfortunately, that's not the case. Over the past 15 years, he’s helped all kinds of clients discover new insights about their customers, and his work has informed the product development of music gear, wine packaging, video conferencing systems, corporate intranets, and … This Masterclass will give you an understanding of how to do customer interviews that matter. I see that people have found it to be a profound experience that has made a difference in how they think about their work and their careers. I use it in combination with “It’s going to be okay” to illustrate our capacity for reframing and as part of a workshop on creativity called the Power of Bad Ideas (article, slides, video). Over the past couple of years I’ve led forms of this session in Istanbul, Vancouver, Savannah, Toronto, Lisbon, Barcelona, Hong Kong, and San Francisco. Design, Research strategy, UX, UX design. Interviewing Users: How to Uncover Compelling Insights by Steve Portigal digs into the world of market research and ethnography. Usability testing with Optimal Workshop. If you can’t make the webinar when it happens (time zone challenges? I had an amazing time at Fluxible, and was so happy to have the opportunity to debut a brand new workshop, The Designer is Present. Use the promotion code PORTIGAL when you register and get free lifetime access to the webinar that you can share with everyone in your organization. 9 min read. Customer research is a key requirement for anyone needing to shape their product development strategy. He has given us new insights on how to approach ethnographic differences and how to apply that knowledge. Taking a cue from Marina Abramovic (as well as performance and couples therapy), we tried an exercise where people gazed silently into the eyes of another person for 30 seconds. How to create a UX research plan. There are some common responses when I debrief this activity, but I also hear something new every time. Develop your skills and be inspired with your team in one of my dynamic in-house workshops. conference, improv, in the moment, presence, reframing, the designer is present, workshop. Over the past 20 years, he has interviewed hundreds of people, including families eating breakfast, hotel maintenance staff, architects, radiologists, home-automation enthusiasts, credit-default swap traders, and rock musicians. I stole this exercise from Mathew Lincez. It’s about taking an activity that usually is very deliberate, where we are focused on the outcome and trying to do it differently. All This ChittahChattah is the Portigal blog, bringing you observations of daily life, disdainful snark over bad design, updates on my activities, and info about user research since 2001. This is a highly interactive workshop filled with real-life examples and exercises so that you can feel confident applying your new skills immediately after the workshop. Many people found strategies for dealing with the discomfort – to focus on a single feature on the persons face – usually to avoid the eyes. I like to do a couple of rounds of this until everyone has gone and then debrief about the experience. Steve Portigal: Howdy, and here we are with another episode of Dollars to Donuts, the podcast where I talk to the people who are leading user research in their organization. To be honest, Steve is the best as usual. Also available: last year’s UIE Virtual Seminar on Deep Dive Interviewing Techniques. I have been challenged by being asked “Well, what if it’s not going to be okay, like what if it’s cancer?” Of course, the process of coming to grips with death does indeed include acceptance. Steve Portigal Author, Doorbells, Danger, and Dead Batteries And I hope that by playing with it, and seeing how it does or doesn’t work for the individual, people may have some power to try this themselves. The almost-default of a run-on sentence isn’t much fun to do or to watch. steve portigal, but end up in infectious downloads. ), avatar, caricature, insights, lisbon, observation, portugal, presentation, research, robot, sheep, sketchnotes, user experience, users, workshop. Based outside of San Francisco, he conducted research with thoracic surgeons, families eating breakfast, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. Steve Portigal, @ @steveportigal Therapists, as part of their education, must go through therapy themselves. There are many ways to doodle, but here’s what I’ve been doing as part of my 100 doodles in 100 days project. Most of the time they’re wrong. Steve Portigal will explore the importance of rapport-building, offer new listening techniques and review different types of questions and question types. It seemed that these ideas had a real impact; several speakers were present and reflected on the workshop in their end-of-event summaries the next day. Steve Portigal is the founder of Portigal Consulting, a boutique firm that brings together user research, design and business strategy.Portigal Consulting helps clients to discover and act on new insights about themselves and their customers. data, fieldwork, insights, interviewing, observation, rosenfeld media, seattle, seattle central library, synthesis, user research, users, workshop. Let’s explore how to work together! (A $40 value.) Some will speak about the thing that brings the group together (e.g., work), some will talk about their personal lives, and so on. Pass the sticky note to someone else. This book is essentially a practical guide to the art of interviewing users. Steve Portigal Author, Doorbells, Danger, and Dead Batteries Steve Portigal, Author, Speaker, and Customer Research Expert, shares how to drive innovation using the power of strategic customer insights. You’ll learn about selecting the appropriate sampling method, questionnaire design best practices, identifying and avoiding common survey biases, and considerations for survey implementation, fielding, and analysis. Steve Portigal helps companies to think and act strategically when innovating with user insights. Bonus: here’s some more examples from past workshops, melbourne, soft skills, uxaustralia, workshop. We have lots happening on the home front, stateside and abroad! Steve Portigal, Consultant, Author and Workshop Leader. For more on this workshop, watch the video and check out the slides. My objective is to just give people a chance to play with the notion of “it’s going to be okay” which is maybe not that comfortable for everyone. About Steve Portigal. Senior UX Designer (freelance), Design Coach, & Founder @ The Greatness Studio. Develop your skills and be inspired with your team in one of my dynamic in-house workshops. Last week I had the pleasure of visiting Lisbon and presenting at UX Lx. I’ll be teaching Immersive field techniques: Interviewing and observing for user research, a full-day workshop at UX Australia in Brisbane, in August 29th. For fun, you might want to draw eyes and a mouth, animal parts (see Dave Gray’s amazing. Steve Portigal is the founder of Portigal Consulting, a bite-sized Bay Area firm that helps clients to discover and act on new insights about themselves and their customers. It’s based on skills we think we have (talking or even listening), People tend to ‘wing it’ rather than develop their skills, Steve is already in Lisbon and gearing up for his sold-out workshop (as well as a short talk) for. Through the recordings, you can relive every short talk at your office with your entire team. For example, Be More Patient. @steveportigal Portigal Consultingsteve@portigal.com www.portigal.com+1-415-894-2001 Lift11 49 Portigal It can be abstract. ET) with Steve Portigal, author of Interviewing Users: How to Uncover Compelling Insights and host of the Dollars to Donuts podcast. Qualitative research, Quantitative research, ResearchOps, UX. Steve Portigal is the founder of Portigal Consulting, a bite-sized Bay Area firm that helps clients to discover and act on new insights about themselves and their customers. Steve is the Principal at Portigal Consulting LLC – a consultancy that helps companies discover and act on new insights about their customers and themselves. Without staring, each pair looks quietly at each other for 60 seconds. Since October, 18F has been bringing in noted individuals from the software development world to discuss their work, and we’re excited to kick off a new, design-focused series this Friday, February 20 (10:30 a.m. Krzysztof had the opportunity to attend his workshop at UX-lx 2012. The Portigal team is on the road and in the air this week. My consulting projects range from weekly coaching to intensive multi-month engagements. Well, We've Done All This Research, Now What? Overview My first entry into the Rosenfeld Media books was a hit. I started with reading Interviewing Users by Steve Portigal. At other points we did a simple improv exercise (something I deal with a lot more in Yes, My Iguana Loves to Cha-Cha) about “accepting offers” – essentially one person waits on stage while another approaches and says something like “Hi, I’m a baker and here’s a loaf of bread.” The initial actor responds with “Thanks, I’ll go get some butter!” or something else relevant, and then walks offstage. Two full-day workshops: The UI16 experts will dive deep and get to the nitty-gritty details that make any designer into a pro. You can choose up to 3 workshops, including ones from Lou Rosenfeld and Steve Krug. you can use this code when register and watch it later at your convenience. He reminds us that learning from customers is “messy” because we are complex beings. Steve Portigal helps companies to think and act strategically when innovating with user insights. analysis, data, ideation, research, synthesis, uie, webinar, workshop, asia, complexity, cost, culture, data, discovery, documentation, ethnography, fees, innovation, insights, lawsuit, lawyers, lecture, manual, observation, ocadu, organization, paper, papers, paperwork, patterns, pg&e, pipeline, processing, quickies, records, research, safety, search, toronto, user experience, validation, workshop, asia, conclusions, insights, mcwedding, process, quickies, research, restaurant, user experience, wedding, workshop, interview, podcast, quickies, user experience, workshop. Our blog (the place for debating/defending the design of really really nichey products, We redesigned our business cards around the theme of. During ten years of writing, lecturing and coaching on “interviewing users”, many of the questions that Steve Portigal receives are about controlling or influencing another person’s behavior. Over the course of his career, Steve Portigal has interviewed hundreds of people – families eating breakfast, hotel maintenance staff, architects, radiologists, home-automation enthusiasts, credit-default swap traders, even rock musicians. Overview My first entry into the Rosenfeld Media books was a hit. Discover and act on insights about people, The Art and Craft of User Research Interviewing: Diving Deep for Insight, What To Expect When You’re Not Expecting It, Newegg’s gobbledygook customer communications, Facebook’s anti-empathetic approach to redesigns, irrelevant and badly executed cross branding, Rosenfeld Media UX Workshops Fall 2011 Tour, Interviewing Users: Spinning Data into Gold, User Research Analysis: You’ve Done All This Research, Now What, [from steve_portigal] Armies of Expensive Lawyers, Replaced by Cheaper Software [HeraldTribune.com], [from steve_portigal] PG&E launches huge paper chase for pipeline data [SF Chronicle], [from steve_portigal] Hong Kong, 2011 [Flickr], [from steve_portigal] Understanding Culture, User Research and Design with Steve Portigal, [from steve_portigal] Hong Kong’s Couples Invited to Wed at McDonald’s [NYTimes.com], [from steve_portigal] Stalking insights with Steve Portigal [Foolproof], [from steve_portigal] Radio Johnny: Steve Portigal on UX Hong Kong [Johnny Holland – It’s all about interaction], Practice being patient at home or with friends, Listening – give others a chance to speak regardless of if you think they’re right or wrong, Breathe, pause mentally before offering your own point of view, Acknowledge that there are many ways to do one thing, Remember that people need/want to be heard, Reference past experiences when having patience has worked in your favor. Don’t forget Jared Spool’s entertaining and educational keynote. Who is this book for? Portigal: I'm excited to discuss “noticing” with you. What we are consuming: Risk!, Sagres, The Universal Traveller, La Damiana, co-analysis, facilitation, on the road again, Phoenix Design Summit, user experience, war stories, workshop. If you're entering the world of user testing, I suggest first reading Rocket Surgery Made Easy by Steve Krug. People get into pairs and move so that they are sitting directly across from each other. Together, we’ll explore this point of view and participate in a range of exercises to learn more about these ideas – and about ourselves. Rather than enjoying a good book with a cup of coffee in the afternoon, instead they juggled with some harmful virus inside their laptop. Tamara is digging into the results of a co-analysis session we hosted with our clients last week and preparing the final deliverable for our research with gamers. facilitation, improv, learning, mindfulness, noticing, presence, soft skills, workshop. I just taught a public workshop in New York City about user research, organized by Rosenfeld Media. The partner says, as authentically as possible “It’s going to be okay. [from steve_portigal] Hong Kong, 2011 [Flickr] – [My pictures from our recent trip to Hong Kong for the UXHK Conference] [from steve_portigal] Understanding Culture, User Research and Design with Steve Portigal – [Reserve your tickets now for either Toronto event: a lecture on March 8 and a workshop on March 9. Anders Ramsay will teach Designing With Agile: Fast, Effective UX Methods that Work in London (October 3). I teach an entire workshop about improv (slides). Recordings of the short talks: The benefits keeping coming after the conference. 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steve portigal workshop

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